Refund & Returns Policy

Effective Date: 31st December 2025

1. Overview

This Refund & Returns Policy applies to Gnosys Digital, a brand operated by Dwarkadhish E-Commerce Private Limited (DEPL).

As we provide services and digital products, this policy outlines the conditions under which refunds may be granted.

2. Nature of Offerings

Gnosys Digital provides:

  • Digital products (downloads, templates, resources, etc.)
  • Service-based offerings (consulting, development, support, etc.)

We do not sell any physical goods, and therefore, traditional returns are not applicable.

3. Refund Eligibility for Services

Refunds for services are only applicable in case of failure of service, defined as:

  • Non-delivery of agreed service
  • Inability to complete service due to our limitations
  • Significant deviation from agreed scope without resolution

Important Conditions:

  • Refund requests must be raised within 7 days of issue
  • The issue must be clearly documented and communicated
  • Gnosys Digital must be given a reasonable opportunity to resolve issue before refund consideration
  • If service has been partially delivered, a partial refund may be issued at our discretion

4. No Refund Policy for Digital Products

All digital product purchases are final and non-refundable.

Once a product is:

  • Downloaded
  • Accessed
  • Delivered electronically

No refunds will be issued under any circumstances, including:

  • Change of mind
  • Incorrect purchase
  • Lack of usage
  • Compatibility issues

We strongly recommend reviewing product details carefully before making a purchase.

5. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Delays caused by a lack of client response or input
  • Change in project scope after work has started
  • Client-side technical issues
  • Third-party tool limitations or failures beyond our control
  • Completed and delivered services

6. Refund Process

To request a refund, please contact us with:

  • Order details
  • Description of issue
  • Supporting evidence (if applicable)

Contact Email: connect@gnosysdigital.com

Once reviewed:

  • Approved refunds will be processed within 7–10 business days
  • Refunds will be issued via original payment method

7. Policy Updates

We reserve the right to modify this policy at any time. Updates will be posted on this page with the revised effective date.

8. Contact Information

9. Consent

By purchasing our services or digital products, you acknowledge that you have read, understood, and agreed to this Refund & Returns Policy.